Privacy Policy
Last updated: July 7, 2026
1. Introduction
DistributionFlow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our distribution management platform.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email, phone number, company name)
- Business data (retailers, products, orders, payments, inventory)
- User profile information for team members
- Communication preferences and support requests
2.2 Automatically Collected Information
- Device information (IP address, browser type, operating system)
- Usage data (features used, time spent, actions taken)
- Log data (access times, error logs)
2.3 Marketer Referral Program Information
- For individuals who join our marketer referral program: name, email, and phone number
- Referral activity, such as which business accounts were referred and the status of any associated referral fee
3. How We Use Your Information
- Provide, maintain, and improve our services
- Process transactions and manage your account
- Send important notices, updates, and security alerts
- Provide customer support and respond to inquiries
- Analyze usage patterns to improve user experience
- Detect and prevent fraud or security issues
- Administer our marketer referral program, including tracking referrals and calculating referral fees
- Comply with legal obligations
4. Data Storage and Security
Your data is stored on secure cloud servers with industry-standard encryption (SSL/TLS). We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security audits and updates
- Role-based access controls, including the ability to restrict staff members to specific branches within a multi-branch account
- Access controls and authentication requirements
- Daily automated backups
- Secure data centers with 24/7 monitoring
Our platform administrators may access account and business data across customer accounts solely for support, billing, fraud prevention, and platform-operation purposes.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your data only in the following circumstances:
- Service Providers: Third-party vendors who help us operate our platform (hosting, payment processing, analytics)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share information
6. Your Rights and Choices
You have the right to:
- Access your personal data
- Correct inaccurate or incomplete information
- Request deletion of your data (subject to legal obligations)
- Export your data in a portable format
- Opt-out of marketing communications
- Object to certain data processing activities
To exercise these rights, contact us at privacy@distribution-flow.com
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account cancellation, we retain data for 30 days to allow reactivation and data export, then delete it unless required for legal or business purposes. This matches the retention period stated in our Terms of Service.
8. Cookies and Tracking
We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.
10. International Data Transfers
Your data may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by email or through the platform. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us:
Email: privacy@distribution-flow.com
Phone: +234 800 DISTRO (347876)
Address: Plot 123, Adeola Odeku Street, Victoria Island, Lagos, Nigeria